FAQs
Frequently Asked Questions (FAQ)
Do I need an account to place an order?
You don’t need an account to complete a purchase. However, registering with Clavis Aurea allows you to enjoy these benefits:
• Track your orders and view previous purchases
• Request exchanges or returns directly from your account
• Create a Wish List for items of interest ( to be developed )
• Save your address and card details for faster checkout on future purchases
How do I reset my password?
If you have forgotten your password, you can request a reset link via the ‘Forgotten password?’ option on the Sign-In page. Simply follow the link to set up a new password.
What packaging options do you offer?
Clavis Aurea takes pride in delivering an exceptional unboxing experience that reflects the exclusivity of our brand. Our packaging is more than just a box – it’s a testament to luxury and craftsmanship.
Signature Wooden Packaging: Each piece of jewelry is presented in our unique, handcrafted wooden box. This packaging is unlike any other in the jewelry industry, featuring intricate custom inlays that are specially tailored to the type of jewelry it holds. With over 20 individual parts assembled by skilled artisans, our wooden boxes are a work of art in themselves, designed to enhance the beauty and significance of the jewelry they protect.
Eco-Conscious Materials: While our packaging is luxurious, it is also responsibly sourced. Our wood is selected from sustainable sources, and all materials are recyclable or reusable, allowing us to balance luxury with environmental responsibility.
Each unboxing experience with Clavis Aurea is as extraordinary as the jewelry inside, providing a lasting impression that underscores the value and uniqueness of your purchase.
Do you offer free shipping promotions?
From time to time, we offer free shipping promotions. To stay informed, subscribe to our newsletter for updates on upcoming offers and promotions. Free shipping, when available, will be applied at checkout.
How do I know what size ring or bracelet to buy?
We offer a detailed size guide for rings and bracelets on each product page. For personalized assistance, please contact our Customer Care Team, who can guide you through choosing the perfect size based on your measurements.
Can I amend or cancel an item from my order?
If your order has not yet been processed for dispatch, we may be able to modify or cancel an item, or adjust sizing for certain products. Unfortunately, we cannot add new items to an existing order. Please contact Customer Care as soon as possible for assistance.
How can I request a new return label?
If you’ve misplaced your return label, please contact our Customer Care Team. We’ll send a replacement label to the email used for your order within 72 hours.
Where can I find information on sustainability?
Clavis Aurea is dedicated to responsible sourcing and sustainable practices. We carefully select materials and production methods to minimize environmental impact. If you need more detailed information please reach out to us at info@clavis-aure.com